Getting to know you

It is important for us to find out whether certain groups face barriers to accessing our services or if people have specific needs we need to take into account. To do this we collect information on who uses our services and use this information to find trends that indicate where we need to improve.

This is why when you join us we ask you to share information about your background. We store this information safely and will not publish an individual’s details to anyone outside of Viridian. Occasionally we will need to check whether your information is up to date, we will do this through a census which may be by post, by telephone or by a visit from your housing officer.

What have you told us so far?

In 2008 we carried out a postal survey of our residents to help us gather information on communication needs and to give us a picture of who our residents are.

In 2009 we carried out a telephone survey of residents to further improve the information we use to make decisions.

Information collected in these surveys has included communication needs and contact details, as well as diversity information and other needs.

What have we done with what you've told us so far?

The information you provide to us is crucial for helping us to deliver a range of service improvements.

For example:

• We've used requests from our older and/or disabled residents to help shape our aids and adaptations strategy
• We've used information on the languages our residents speak to make sure the right translation services are available
• We've used diversity information to set up a focus group for ethnic minority residents to make sure their voice is heard

What are we doing now and in the future?

We will be using visits from housing officers and contact with our customer service centre to help keep up to date the information we have on the needs of our residents.

We will also be working hard to ensure that the information we have is put to good use and leads to further improvements to your service.

Thanks for helping us to improve our service to you!