Chief executive's blog

This week my blog is short but powerful. In recent blogs I have talked about my own experiences of customer service both good and bad and I asked for comments from colleagues about their experiences.

In my last blog I said that I would try to find other practical examples of customer service learning points. Well I've got two more - one is not so good and the other is great.

I have realised this week how much we can all learn about customer service from our own dealings with the organisations we buy from.