10 February 2012 - Customer Service in a Team

This week my blog is short but powerful. In recent blogs I have talked about my own experiences of customer service both good and bad and I asked for comments from colleagues about their experiences.

Pat Watters, who is the Housing Officer on our Church Manor Estate, came back with the following thought

“I have just read your blog and thought about what causes a service delivery failure.I was thinking of examples of when we are successful and what it was that helped us achieve it.I think that one major factor is team work (it sounds so cliched but it is so important).So one of the things that I find very motivational is that not only do I want to provide a faultless service to the tenant but I don’t want to let my colleagues down either.

I think this is a fundamental desire for all Viridian staff and promotes a really positive environment to work in without people being precious about "that’s not my role / remit" and I have been really fortunate in that the majority of staff here are of the same mindset.”

Thank you, Pat! I could never have said it so well.