General

1. Can the text on the website be made bigger?

Yes, in the top right hand corner of the page you have the option to select a larger text size by clicking on the different sized ‘A’ next to Text size.

2. Can I translate the text on the website?

Yes, you can select which language you would like to view the website in by clicking in the drop down box ‘select language’ below accessibility options, there are over 50 languages to choose from. The translation service is provided by Google translate.

3. Who do I contact to request Viridian publications in an alternative format?

If you would like Viridian literature in another format, please contact your local office who will arrange this for you.

4. What are housing associations?

Housing associations offer housing to local people – often to people on a low income or people who need extra support. Housing associations are almost always run on a ‘not-for-profit’ basis. This means that any money left over after collecting rent and other charges from residents is used to repair properties or build new homes.

5. Is my home insured?

Yes, we are also responsible for insuring the physical building such as bricks and mortar, but this does not include the contents of your home. We strongly recommend that you arrange your own insurance to cover your personal contents such as furniture, floor coverings, electrical appliances, other personal belongings and decorations.

6. How often do you send out resident newsletters?

We send out Link magazine every three months. View previous editions of Link magazine. You can submit stories and photographs for the magazine by emailing: linkmagazine@viridianhousing.org.uk.

7. How can I contact Viridian?

We offer a variety ways and you can contact us via email, phone, letter or in person. For further information please refer to the How to contact us leaflet or the contact us page on our website.

8. When are your offices open?

Most of our offices are open from 9am to 5pm Monday to Friday, opening times for all our offices are available on the website.

Most enquiries could be dealt with through our customer services centre which is open from 8am to 6pm Monday to Friday. Call us on 0330 123 0220.

9. Am I able to smoke in my property? And are my visitors able to smoke when they visit me in my property?

Yes, both you and your visitors are able to smoke in your property. Smoking is prohibited in all communal arrears of our buildings. You are responsible for letting your visitors know and you must follow this rule yourself.

10. My neighbours left their property four months ago and never returned, can you take any action to get the property back?

In some instances yes we can, if you think that your neighbour may have left or abandoned their property, please notify your local office and they will be able to look in to this. It may be that your neighbour has gone away for a few months and notified us – however in some instances the neighbour may have left the property for good and we may need to consider what actions we can take.

11. How do I know what services are provided by Viridian?

We provide a wide range of services with a number of specialist teams delivering these services, including Housing Benefit advice, a complaints service, anti-social behaviour and lettings. For further details on the services provided by your local office please read the How to contact us leaflet

12. What happens if Viridian fails to provide a service?

There may be occasions when our service falls below the level you expect.If this happens, you should contact your local office or the Customer Service Centre at Balham and they will be able to assist you.You can find further information on how to make a complaint on the website.