Resident involvement

For further information and details about all the opportunities we offer to get involved please read our ‘Getting involved’ leaflet.

1. How can I provide feedback about Viridian?

You can provide feedback in a variety of ways, you can contact your local office and give them the feedback, by making a complaint or giving us a compliment, you can fill out surveys that we send out or attend focus groups.

2. What is the National Residents Forum (NRF)?

The NRF are a group of residents responsible for overseeing and monitoring resident involvement across the organisation. The NRF meets at least every three months in different parts of the country and looks at how effectively residents have been consulted about services and check we have successfully communicated information.

3. How can I influence the service I receive from Viridian?

We offer a variety of ways for residents to influence the service they receive including becoming a member of the National Residents Forum or a Resident Service Inspector. You can influence the service in smaller ways too by calling us and giving us your feedback or returning surveys.

4. Why should I get involved?

We are committed to working with residents to improve the services we provide. We recognise that our residents have lots of valuable experience and good ideas about how we could be better. It is your chance to have a say in what we do and how we do it. We do not only want to know what you think about our services, we also want to work with you to improve them.

5. How can I get involved?

You can get involved in a variety of ways, from being a board member to attending focus groups, filling out surveys or being on the Complaints panel.

6. How can I be involved if I don’t have much time?

We offer a wide range of options so you can get involved in a way that suits you as we value all contributions. Getting involved does not have to be hard work or take up a lot of your time. The easiest way to get involved is simply by:

• Reading newsletters and information that we send you.
• Talking to our employees to tell them what you think of our services and how they could be improved.
• Filling out surveys.

7. Will you automatically inform me about anything that affects me?

Yes, your tenancy agreement gives you the right to be consulted about:

• Changes in the management and maintenance of your home, such as passing certain services to outside contractors.
• Improvements or major repairs to your home or estate.
• Plans to demolish your home.
• Plans to transfer your home to another landlord.

In addition to this, we will inform you of any matters affecting you in a variety of ways such as in writing, in resident newsletters, at meetings or during personal visits or telephone calls.