Our customer care standards
Customer Care standards for 2012/13
Being customer focused is one of our key values. We want to ensure that excellent customer service is at the heart of everything we do. With the help of our residents we developed a set of customer care standards to make sure we respond effectively to your needs and help you to understand the level of service you can expect from us.
Our customers include:
• Anyone we provide a direct service to,
• Anyone we provide a service to on behalf of others,
• Organisations we work with, and
• Anyone acting on behalf of our customers such as friends, relatives or MPs
We we will report the results of how we performed against the customer care standards to you every three months.
Customer Care standards
Service standards 2012/13