Contact us

We are happy to hear from you at any time

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Contact us

We are happy to hear from you at any time

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Using a computer

Live chat now available

You can now chat to us online Monday to Friday between 9:00am to 5:00pm.

You can contact us on this page, and also read some frequently asked questions to help you find what you're looking for.

  • 1. Choose a topic
    • Anti-social behaviour

        Choose a question

      • What is it?
        • What is it?

          Anti-social behaviour is behaviour that is likely to cause harassment, alarm or distress to one or more individuals not from the same household. It covers a wide range of problems from vandalism to noise, through to hate crime and domestic abuse. A full list is available in our anti-social behaviour policy.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • How do I report it?
        • How do I report it?

          You can report anti-social behaviour online or by giving us a call on 0330 123 0220.

          Report it

           

          Can't find what you are looking for?

          Contact Us
    • Leaseholders

        Choose a question

      • How do I extend my lease?
        • How do I extend my lease?

          The statutory right to apply for a lease extension is given to leasehold owners (i.e. residents who own 100% of their property).

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • How do I sell my home?
        • How do I sell my home?

          The rules for selling your home are set out in your lease, which outlines the procedure to be followed and Viridian’s policy.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • What repairs am I responsible for?
        • What repairs am I responsible for?

          Viridian do not carry out internal repairs on leasehold or shared ownership flats, although work required to communal areas can be reported to our Customer Service Centre on 0330 123 0220. Shared owners or leaseholders who own houses are responsible for all repairs and maintenance.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
    • Pets

        Choose a question

      • Can I keep one?
        • Can I keep one?

          You will need to seek permission in writing from your housing officer to keep a pet. Consent will depend on the type of pet you  wish to have, the size of the animal and the property and circumstances of the resident.

          Viridian will not refuse a request without good reason and if we refuse, we will tell you why.

          Download our pets policy

           

          Can't find what you are looking for?

          Contact Us
    • Rent

        Choose a question

      • How can I pay online?
        • How can I pay online?

          You can pay your rent online via allpay. You will need your Rent Card reference number and debit or credit card.

          Visit the allpay website

           

          Can't find what you are looking for?

          Contact Us
      • Trouble paying?
        • Trouble paying?

          The consequences of not paying your rent are serious and can result in you losing your home. By contacting us early on 0330 123 0220 you will be able to set up an agreement to repay any rent owed.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • Other ways to pay
        • Other ways to pay

          There are lots of ways to pay rent including by Direct Debit, over the phone, and at local shops and post offices.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • What are service charges?
        • What are service charges?

          Service charges are payments made by residents towards running and maintaining your block or estate including your share of any repair and maintenance work needed. Almost everyone pays, including tenants, leaseholders, and shared owners.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
    • Repairs

        Choose a question

      • How do I report a repair?
        • How do I report a repair?

          The best way top report a repair is with our ‘My Viridian’ self service portal. You can also report repairs by phone and email.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • What am I responsible for?
      • Do I need contents insurance?
        • Do I need contents insurance?

          It’s up to you to insure your personal possessions. If you need contents insurance you can apply through a special scheme called ‘My Home’.

          Visit the website

           

          Can't find what you are looking for?

          Contact Us
      • What are your response times?
        • What are your response times?

          We have three categories of response time. These are four hour emergency, 24 hour emergency and routine.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
    • Right to buy

        Choose a question

      • Can I buy my home?
        • Can I buy my home?

          Alongside a large number of other registered providers, Viridian Housing supported the proposal led by the National Housing Federation, our industry body, for voluntary Right-to-Buy (RTB) proposals.

          Once we have seen the results of national Right to Buy pilot schemes currently underway and the final legislation, due next year, we will confirm our approach and communicate this to all residents.

          In the meantime we are collecting expressions of interest from our customers and  will add you to our database of those who are potentially interested in purchasing their home.

          Please email sales@optivo.org.uk to register your interest.

          Can't find what you are looking for?

          Contact Us
    • Shared owners

        Choose a question

      • What repairs am I responsible for?
        • What repairs am I responsible for?

          Viridian do not carry out internal repairs on leasehold or shared ownership flats, although work required to communal areas can be reported to our Customer Service Centre on 0330 123 0220. Shared owners or leaseholders who own houses are responsible for all repairs and maintenance.

          Find out more

          Can't find what you are looking for?

          Contact Us
      • How do I buy a greater share of my home?
        • How do I buy a greater share of my home?

          ‘Staircasing’ is the term used for buying more shares in your shared ownership home. Your lease determines how and when you staircase.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
      • How do I sell my home?
        • How do I sell my home?

          The rules for selling your home are set out in your lease, which outlines the procedure to be followed and Viridian’s policy.

          Find out more

           

          Can't find what you are looking for?

          Contact Us
    • Telephone surveys

        Choose a question

      • What is the Loop?
        • What is the Loop?

          We have recently contracted a call centre to reach out to more residents so that they can find out about our residents panel, the Loop.

          Your personal details are protected and we they will only be calling residents for this purpose. Find out more about the Loop here.

          Can't find what you are looking for?

          Contact Us
      • Who are BMG?
        • Who are BMG?

          We are working with our partners, BMG, an independent research agency, to collect general satisfaction data on what our residents think of Viridian and our services. We are aiming to speak to a representative sample of all our residents over the next three years (starting from April 2016). You might get a call from our survey team, and you will be asked two short questions.

          It really helps us to know what you think of us and how we can improve our services, so please if you do get a call, we would be really grateful if you could take five minutes to let us know.

          Can't find what you are looking for?

          Contact Us
  • 2. Choose a question
    Choose a topic

    We're here to help

    Before you pick up the phone, take a look at our self help tool and see if we can help you answer your query online.

    Use the left hand menu to ‘choose a topic’ then ‘choose a question’ to reveal the answer.

  • 3. Find an answer
London and South East

Location:

Colwell house, 376 Clapham Road, London, SW9 9AR (Find us on a map)
Tel: 0330 123 0220

Reception opening times:

Monday to Friday 8am – 5pm

Customer service centre for housing management and repair enquiries opening times:

Monday to Friday 8am – 6pm

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.

East Midlands

Location: Victory House, 400 Pavilion Drive, Northampton Business Park, Northampton, NN4 7PA  (Find us on a map)
Tel: 0330 123 0220

Visitors by appointment only

Customer service centre opening times: Monday to Friday 8am – 6pm
Report a repair: Monday to Friday 8am – 6pm

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.

West Midlands

Location: West Midlands: 41 Poplar Road, Kings Heath, Birmingham B14 7AA  (Find us on a map)
Tel: 0330 123 0220

Reception opening times: Monday to Friday 9am – 5pm
Customer service centre opening times: Monday to Friday 8am – 6pm
Report a repair: Monday to Friday 8am – 6pm

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.

West Sussex

Location

The Victorian Barn,
Victorian Business Centre,
Ford Lane,
Ford,
West Sussex, BN18 0EF

T: 0330 123 0220
F: 01243 554 284

Find us on a map

Parking: Parking is available at this office
Public transport: Ford station is approximately 0.25 miles from the office

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.

General Enquiries

Please note that we acknowledge all enquiries within 24 hours, but if you require an urgent response please call us on 0330 123 0220.

Contact Form

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Please note that we have a zero-tolerance policy on the verbal or physical abuse of staff, so please treat our staff as you would wish to be treated yourself.

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