Our offices and opening hours

Our customer service team is open between 8am - 6pm Monday to Friday - 0330 123 0220.

We run an out-of-hours service at all other times which can be reached through the same number. The out-of-office service is a limited service for:

• Reporting emergency make safe repairs, and
• Reporting anti-social behaviour

London and South East

Location: Colwell house, 376 Clapham Road, London, SW9 9AR
Tel: 0330 123 0220
Click here for complete contact details, public transport and location map for our offices

Reception opening times: Monday to Friday 8am – 5pm
Customer service centre for housing management and repair enquiries opening times: Monday to Friday 8am – 6pm

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.

Our new opening hours are from 8am to 6pm Monday to Friday. You can also report emergency make safe repairs during our out of hours between 6pm to 8am Monday to Friday and 24 hours Saturday and Sunday. Just press option when prompted and report your emergency to our customer services advisors.

You can contact our customer service centre on 0330 123 0220. Please call this number to report any repairs or query on an outstanding repair.

The 0330 123 0220 number is charged at local rate when you to call from a landline or a mobile phone.

If you have any questions please call our customer service centre 0330 123 0220.