Our customer service team is open between 8am - 6pm Monday to Friday - 0330 123 0220.
We run an out-of-hours service at all other times which can be reached through the same number. The out-of-office service is a limited service for reporting emergency make safe repairs.
London and South East
Location: Colwell house, 376 Clapham Road, London, SW9 9AR
Tel: 0330 123 0220
Click here for complete contact details, public transport and location map for our offices
Reception opening times: Monday to Friday 8am – 5:30pm
Customer service centre for housing management and repair enquiries opening times: Monday to Friday 8am – 6pm
We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.
East Midlands (Northampton office)
Location: Midlands (Northampton office): St Katherine's Terrace, Northampton, NN1 2AX
Tel: 0330 123 0220
Visitors by appointment only
Please note: If using sat nav or google earth, please type in St Katherine's Street, (not Terrace), Northampton. Viridian House is located at the junction of Horsemarket and St Katherine's Street. Using the post code only may take you to the wrong location.
Click here for contact details, public transport and location map for our offices
Customer service centre opening times: Monday to Friday 8am – 6pm
Report a repair: Monday to Friday 8am – 6pm
We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.
West Midlands (Birmingham office)
Location: West Midlands: 41 Poplar Road, Kings Heath, Birmingham B14 7AA
Tel: 0330 123 0220
Click here for contact details, public transport and location map for our offices
Reception opening times: Monday to Friday 9am – 5pm
Customer service centre opening times: Monday to Friday 8am – 6pm
Report a repair: Monday to Friday 8am – 6pm We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.
West Sussex (please note this is a new location)
The Victorian Barn,
Victorian Business Centre,
Ford Lane,
Ford,
West Sussex, BN18 0EF
T: 0330 123 0220
F: 01243 554 284
Find us on a map
Parking: Parking is available at this office
Public transport: Ford station is approximately 0.25 miles from the office
We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue and reporting anti-social behaviour.
Service updates
Our national customer service centre based in London will now be handling East and West Midlands housing repairs calls as from the 6th December 2010.
Our new opening hours are from 8am to 6pm Monday to Friday. You can also report emergency make safe repairs during our out of hours between 6pm to 8am Monday to Friday and 24 hours Saturday and Sunday. Just press option when prompted and report your emergency to our customer services advisors.
You can contact our customer service centre on 0330 123 0220. Please call this number to report any repairs or query on an outstanding repair.
The 0330 123 0220 number is charged at local rate when you to call from a landline or a mobile phone.
If you have any questions please call our customer service centre 0330 123 0220.
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