To help you undestand a bit more about our major repairs, works and gas safety, we have compiled the following short videos for you, which you can view here.
There are many ways you can report repairs to us.
You can:
If you have an emergency request >>click here now!
Our online repair reporting service will allow you to:
- Identify and order repairs with the help of easy to follow pictures and options
- Receive confirmation of your repair order
Please note our online repair service is not for emergencies and is monitored Monday-Friday 8am - 6pm.
Our responsibility for carrying out repairs begins when you first report the repair to us. It is important that you report your repairs immediately. When reporting a repair, explain as best you can what the problem is. Try to be as flexible and helpful as possible about providing access to your home.
London and South East London
Monday to Friday (8am to 6pm) - 0330 123 0220
Please also call 0330 123 0220 for urgent out of hours repairs
Non-urgent repairs can be sent by email to:
E-mail: csclondon@viridianhousing.org.uk
Please note that all calls may be recorded for training and monitoring purposes.
Midlands (Northampton office)
Monday to Friday 8am to 6pm 0330 123 0220
Non-urgent repairs can be sent by email to:
E-mail: csclondon@viridianhousing.org.uk
Out of hours service
6pm to 8am and weekends
Retirement housing 01706 228 062
General housing 01543 574 060
West Midlands
Monday to Friday 8am to 6pm 0330 123 0220
Non-urgent repairs can be sent by email to:
E-mail: csclondon@viridianhousing.org.uk
Out of hours service 6pm to 8am and weekends
Retirement housing 01706 228 062
General housing 01543 574 060
West Sussex
Monday to Friday 8am to 6pm 0330 123 0220
Email: wsrepairs@viridianhousing.org.uk
Out of hours service
6pm to 8am and weekends
minicom service
You can report routine repairs to 0330 123 0221. You will need to provide us with the following information:
- Your address and postcode
- The type of repair
- Where the repair is in your home
We will call you back if we need any more information from you. Please note we cannot accept any emergency repairs on this number please use the numbers shown below.
Gas Leaks
To report a gas leak, call Transco Gas Emergency on 0800 111999
Emergency Repairs
London and the South East
6pm to 8am and weekends - 0330 123 0220 (after 6pm this will divert to the emergency number)
6pm to 8am and weekends (after 6pm this will divert to the emergency number)
East Midlands
6pm to 8am and weekends - 0330 123 0220
West Midlands
5pm to 9am and weekends - Assisted Living - 01706 228062
5pm to 9am and weekends - General Housing - 01543 574060
West Sussex
6pm to 8am and weekends - 0330 123 0220
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