Estate inspections

Estate inspections are designed to let housing officers meet residents at the homes and around the estates and to check the standard of the services that are paid from your service charge.

Check for estate inspections in your area and come and meet your housing officer and raise any concerns you may have. Check to the left of the page for your local area.

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Estate scoring

To help us to maintain your estates to a high standard, we have agreed a scoring system with residents against a set of standards/rules, including:

• The standard of repairs and cleaning to communal areas
• The standard of grounds maintenance
• The instances of untaxed and abandoned vehicles occurring
• Fly tipping and abandoned bulk rubbish
• Anti-social behaviour and graffiti issues
• Communal lighting
• Health and safety issues

The housing officers rate each point out of three during their estate inspections. They also take into account any issues about neighbouring homes and the management and look of the estate. The final estate rating is worked out by dividing the total score by the number of points scored against, with three (stars) indicating the highest standard and one (star) the lowest.

We use these star ratings to prioritise the one star estates that need be brought up to a minimum of two stars. To do this, we consult with residents to agree an estate action plan. A big part of the plan is asking residents what work is needed on the estate, where the work is needed and which parts of the estate might need more security. This security work can mean more lighting in areas that residents tell us are a problem.