Repairs

Before reporting a repair you should make sure that you know whether it is your responsibility or ours to carry out the repair. Download a copy of our repairs leaflet to find out more.

Note: Viridian do not carry out maintenance or repairs on shared ownership properties. Shared owners should refer to their lease for more information.

How are repairs reported?

You can report your repair by phone or email between 9am and 5pm, although the contact details will be different depending upon where you live. Take a look at our contacts section to find out more. If you live in retirement housing or a hostel, any faults or damage in the first instance should be reported to your scheme manager or on site employees.

What about reporting a repair outside of office hours?

If you need to report an emergency repair outside of office hours (after 5pm and before 9am) or at the weekend, you should phone the number for the out of hours service given for your area in from the contact us section. You should only call this service if your repair is an emergency.

If your repair is not an emergency and can wait until the next working day, please report it in the usual manner.

If you smell gas or have a gas leak, you should contact the National Gas Emergency Service on 0800 111999.

What do you need to tell us about the repair?

You need to give us as much information as you can about the repair including:

• Your contact details
• What needs to be fixed
• Where it is located
• How the damage happened

If we are responsible for the repair, we will tell you when we will be able to do the work, and the contractor will normally contact you directly to arrange it.

You can download more information about repairs from the download box.