Energy Advice Service

Find out how we can help you


Energy advice service

Our energy advice service provides Viridian customers with energy saving tips that help to protect the environment and save them money. Our priority is to take all customers out of fuel poverty by 2030. We provide a range of services including providing advice on the installation of draught proofing and secondary glazing, helping you to find cheaper energy tariffs, and help with exploring potential discounts and grants.

This might include options like the Warm Home Discount scheme, which offers a one of discount on your electricity bill; the Priority Services register, which may enable you to get help from your energy supplier; and Charis who help secure grants and rebates from utility firms.

We can also give you information on WaterSure, a Thames Water scheme to cap customers’ bills. Incidentally if you fancy a freebie Thames Water also provide these handy gadgets.

Register for a free energy advice visit

Energy advice team

About the team


In London we have an in house Energy Advice Service. The Energy Advisors should be contacted when any customer in London requires an energy visit:

Patrick Kajura
Energy Advisor
0203 202 3692

Oliver Bell
Apprentice Energy Advisor
0203 202 3692

West Sussex:
The Energy Advice Service is also offered in West Sussex. The service is delivered by external providers and referrals can be made via:

Nigel Wick
Financial Inclusion Officer
0124 355 6016

Some handy energy saving tips

Paying for Energy

Compare energy tariffs online – the best deals are offered to new customers and discounts available for paying direct debit. By understanding your energy bills you can control your energy usage and ensure you are not paying unnecessary costs.

Turn off standby

Remembering to turn off appliances at the plug as opposed to on standby can save around £30 per year.


Ensuring that lights are switched off in unused rooms can save a lot on electricity. Also switching all lights to LED bulbs can save around £35 per year. These bulbs don’t heat up meaning that electricity is only used for lighting.


The recommended temperature is 21C for your living room and 18C for the rest of your home. Using your thermostats wisely allows you to control the temperatures in your home whilst remaining comfortable. Lowering your thermostat by just 1C can save up to £30 per year.

In the kitchen

By altering the way you use your kitchen appliances, you can save up to £50 per year.

  • Fill up a bowl to do the washing up as opposed to leaving the tap running.
  • Only fill the kettle with the amount of water you need.
  • Use fuller loads when using the washing machine to reduce the amount of cycles per week.
  • Allow food to cool down before putting it into the fridge or freezer.
  • Keep furniture clear of radiators to allow warm air to circulate around the rooms.
  • Fit radiator reflector panels behind radiators to reduce the amount of heat lost through external walls.
  • Do not dry clothes on radiators as it reduces heat reaching the rest of the room and also causes condensation issues.

Your guide to switching providers

By regularly reviewing your energy tariff you can find better deals and save money on your payments.

Try using uSwitch or Which? to compare gas and electricity tariffs and see if you can start saving today. Otherwise it is worth contacting your current provider and making sure you are on the cheapest deal as they will not do this for you automatically.

The energy advice team are able to assist you with finding better deals and will also liaise with energy companies on your behalf.

What information do I need?

Before making a comparison, make sure you have recent bills from your current provider to hand so you are able to complete the form and get the most accurate results.

Types of tariff

There are a number of different tariffs out there.   The two most common types are ‘Fixed’ and ‘Variable’.

A ‘Fixed’ tariff means that the price of energy per unit will stay the same for the entire length of your contract. This protects you from any increases in the price of energy but also means you may pay more at times when the price of energy is lower.

A ‘Variable’ tariff means that the prices may vary throughout the year.

There are also good rates for customers that pay for gas and electric with the same provider. This is called ‘Dual Fuel’.

You can find out more about the different tariffs that could be available to you here.

Ways to pay

There are a number of different ways to pay for your gas and electricity. Due to personal circumstances and habits, payment methods can be chosen depending on your preference.

The easiest, and often the cheapest, way to pay is through a Direct Debit. This option means that payments come out of your bank account automatically, so you don’t have to worry about arranging a payment every month/quarter.

You can also pay at your bank or post office with the bill you receive. You can usually do this by cash or cheque.

If you’re on a budget, you can pay for your gas and electricity with a ‘pre-payment meter’. These meters allow you to ‘top-up’ your gas and electricity and pay for what you use, just like a ‘pay as you go’ mobile phone. This can help you to avoid large bills but you may pay more per unit of energy you use.