Privacy policy

Your privacy


The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict standards to prevent any unauthorised access to it. We recognise however that this medium can never be fully secure and you should be aware of this when you use the site. We may pass on your details to any third party or government department provided that we act in a fair and lawful manner.

What kind of information do we collect?

We collect three kinds of information from visitors to details collected through forms filled in when you apply for services; surveys and polls about the website and our services; and site usage information, from session cookies and log files.

Requests for services

You can apply online for some services by filling in our online forms, such as reporting a repair or applying for a job.

Voting Polls

We sometimes have voting polls to find out what people think of our website or other services. We use this statistical information to improve our services. To take part in these polls you only need to tick a voting box. Your personal details are not needed for this.

Site usage information

1. Session cookies

Cookies are pieces of data created when you visit a website. The cookies our site uses are “session cookies”, which means that your ‘preferences’, such as your choice of text size, are stored temporarily while you move around the site. You can set your computer not to accept cookies. However if you do this, you will not be able to use because we need to record your preferences in order to give you the information you need during your visit.

Session cookies are automatically deleted when you leave the site. They do not contain any personal information about you and do not hold any information about which sites you visited before

2. Log files

Log files allow us to record visitors use of the site. We keep log file information collected from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information or information about which other sites you have visited.

What happens when I link to another site? has links to other websites, both those of government departments and other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.

If you wish to see our records of any correspondence you have sent us through the website, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email

How we use your information

This privacy notice tells you what to expect when this website collects personal information. It applies to information we collect about visitors to this website, and those who log in to this website.

When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website.

Where we do collect personally identifiable information through our website, for example our ‘My Viridian’ login area, we are up front about this. We will always make it clear when we collect personal information and will explain what we intend to do with it.

Fraud detection

Any personal data disclosed on the Viridian website, on the ‘My Viridian’ login area, or in any other way provided to us online or not, may be disclosed for the purpose of preventing and detecting fraud.

The data collected will be used for the purpose of data matching. This involves comparing the data we hold on you with that held by third parties solely for the purpose of detecting and preventing fraud. Your data will not be matched or shared for any other purpose. We might also use your data to further investigate fraud that we think might have been committed. This involves checking with various third parties, such as the Land Registry, banks, schools and utility companies.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.